jc99 Privacy Policy

1. Introduction

jc99 ("we", "our platform") respects the privacy rights of every member and visitor to this website. This Privacy Policy explains in detail how we collect, use, disclose and protect your personal information when you use jc99 services at https://jc99.vip.

By registering as a member or continuing to use the jc99 platform, you agree to the terms set out in this Privacy Policy. If you do not agree with any part of this policy, you are advised to stop using our services.

This policy applies to all jc99 users including those who access via web browser, mobile application and any other digital medium provided by us.

2. Information We Collect

jc99 collects various types of information to ensure our services run smoothly and securely:

• Registration Information: Username, password, email address, mobile phone number and date of birth that you provide when opening an account.
• Identity Verification Information: A copy of your MyKad or valid identification document for the purpose of age verification (21+) and compliance with Know Your Customer (KYC) requirements.
• Financial Information: Details related to the payment methods you use including Touch 'n Go eWallet, DuitNow, FPX, Boost and crypto wallets (USDT, BTC, ETH). We do not store full credit or debit card numbers.
• Activity Data: Betting records, deposit and withdrawal transactions, game history and interactions with the platform.
• Technical Data: IP address, browser type, operating system, screen resolution, access time and cookie data collected automatically.
• Communications: The content of your correspondence with our customer support team via live chat or email.

3. Purpose of Using Information

The information collected is used solely for the following purposes:

• Creating and managing your jc99 member account.
• Processing deposit and withdrawal transactions securely.
• Verifying your identity and age to comply with legal requirements.
• Providing effective 24/7 customer support in Malay and English.
• Sending account-related information, promotions and service updates.
• Identifying and preventing fraud, money laundering and suspicious activity.
• Improving the user experience and developing new features on our platform.
• Complying with legal obligations and applicable international licensing requirements.

4. Legal Basis for Data Processing

jc99 processes your personal data on a solid legal basis. Processing is carried out when it is necessary for the execution of the service contract between you and us, when you give explicit consent, when it is required to comply with legal obligations, or when it is our legitimate interest to manage the platform safely and responsibly.

You may withdraw your consent at any time. However, withdrawing consent may affect our ability to continue providing certain services to you.

5. Sharing Information with Third Parties

jc99 does not sell or rent members' personal data to any party for advertising or commercial marketing purposes. However, we may share certain information in limited circumstances as follows:

• Service Providers: Third parties directly involved in platform operations such as payment gateway providers, gaming software providers and cloud computing services — all subject to strict confidentiality agreements.
• Legal Requirements: Information may be disclosed to competent authorities when we are required to do so by law, court order or the direction of a regulatory body.
• Fraud Prevention: Data may be shared with verification systems and industry bodies to detect and prevent fraudulent activity.

6. Cookies and Tracking Technologies

jc99 uses cookies and similar technologies to improve the functionality and user experience on our platform. The cookies we use can be grouped into three categories:

• Necessary Cookies: Required for basic platform functions such as login session verification and security. These cookies cannot be disabled.
• Analytical Cookies: Used to understand usage patterns and improve website performance. Data is collected in aggregate form without personal identification.
• Preference Cookies: Store your language, region and display settings so your experience remains consistent.

You can manage cookie settings through your browser at any time. Disabling certain cookies may affect the functionality of some parts of our platform.

7. Data Retention Period

jc99 retains your personal information for as long as your account is active or as long as necessary to provide services to you. After an account is closed, certain data may be retained for a period specified by legal and licensing requirements, particularly financial records and audit trails.

When the retention period ends, your personal data will be securely deleted or anonymised so that it can no longer be linked to you.

8. Information Security

jc99 implements comprehensive technical and organisational security measures to protect your personal data from unauthorised access, disclosure, alteration or destruction. These measures include:

• SSL/TLS encryption for all data in transit.
• Encryption of sensitive data stored in our databases.
• Role-based and minimum-necessary access controls for internal staff.
• System monitoring and periodic security audits.
• Information security training for all staff who handle user data.

While we take the protection of your data seriously, no system can guarantee absolute security. We encourage you to use a strong password and not share your login credentials with anyone.

9. Your Rights

As a jc99 member, you have the following rights regarding your personal data:

• Right of Access: Request a copy of the personal data we hold about you.
• Right of Rectification: Request correction of inaccurate or incomplete information.
• Right of Erasure: Request deletion of your personal data in certain circumstances permitted by law.
• Right to Object: Object to the processing of your data for specific purposes such as direct marketing.
• Right to Restrict Processing: Request that we limit how we use your data in certain situations.
• Right to Data Portability: Request that your data be transferred in a machine-readable format.

To exercise any of the above rights, please contact our support team via live chat or email at [email protected]. We will process your request within a reasonable timeframe.

10. International Data Transfers

As jc99 operates under an international licence, your data may be stored or processed on servers located outside Malaysia. In such situations, we ensure that a level of data protection equivalent to the standards set out in this policy is fully maintained, including through appropriate data transfer agreements with our service providers.

11. Links to Third-Party Sites

The jc99 platform does not include links to external websites. This Privacy Policy applies only to information collected directly through the jc99 platform.

12. Changes to This Privacy Policy

jc99 reserves the right to update this Privacy Policy from time to time to reflect changes in our operations, technology, legal requirements or other relevant reasons. Any material changes will be communicated to members via their registered email or a notice displayed prominently on our platform.

Your continued use of the jc99 platform after changes take effect constitutes your acceptance of the updated version of the policy. The effective date of the current version is shown at the top of this document.

13. Contact Us

If you have any questions, concerns or complaints regarding this Privacy Policy or the way we handle your personal data, please contact our Data Privacy Officer:

We aim to address every privacy-related enquiry with full attention. Your trust is the foundation of our relationship with you as a jc99 member.